Partners

We treat our occupiers as customers and put them at the centre of our decision making. Our occupier-led approach provides us with market knowledge to better understand future trends and make informed decisions. Our high occupancy rate, strong rent collection and customer satisfaction scores demonstrate the strength of these relationships.

Extending existing relationships and developing new contacts continue to be a key focus for us. Our customer focused approach reflects our differentiated proposition where we are approachable and actively engage, strive to listen and fully understand occupier requirements and create solutions that are mutually beneficial. We make quick decisions, act swiftly and deliver on our promises.

A strong emphasis is placed on maintaining relationships with our shareholders. Understanding their thoughts and insight is fundamental to shaping our strategic direction and ensuring alignment with long-term value creation. Engagement is led by our Chief Executive and Chief Financial Officer, supported by our Head of Investor Relations and Sustainability, through regular meetings, particularly around our financial results. We pro-actively engage with our large base of private wealth and retail shareholders who represent over 30% of our shareholder register.​

We continue to enjoy good relationships across the debt capital markets and are broadening our base of debt providers, particularly as we look to benefit from our new credit rating. In addition, we maintain strong relations with our joint venture partners.

Relationships with our contractors and wider advisers allow us to deliver on high-quality developments and refurbishments, manage our properties, successfully acquire and dispose of assets and access capital markets.​

On development and refurbishments, we work closely with our external project managers and select experienced contractors with strong track records. Collaboration is key and we stay closely involved throughout our projects. We set clear expectations through our Responsible Development Requirements (“RDR”) checklist, which outlines minimum standards for environmental impact, health and safety, and responsible sourcing. We actively challenge our partners to consider local sourcing, biodiversity and the wider community.​

Our people are central to our success. Their expertise and relationships underpin our ability to deliver across investment, development, asset management and finance. We place great importance on our culture and focus on empowerment, inclusion and collaboration.

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We recognise the importance of supporting our local communities and engaging with all local stakeholders. We have a published Community Policy which outlines our approach and we consider the economic benefit to local communities from our acitvities through investment, job creation and opportunities as well as charitable support.​

Our charities and Charity and Communities Working Group implements charity giving and co-ordinates community involvement. Each year, we aim to allocate £180k for charitable giving across three key areas: 1) Specific causes identified at a corporate level; 2) Charities identified by employees, with all employees able to nominate charities of their choice or allocate funds to match their own charitable activity; and 3) Occupier or asset related giving, supporting causes in conjunction with occupiers or near our assets.​